Back to all courses
1 CE HOURClinical Medical Assisting

Phlebotomy in Special Populations

Key Terms: 
  • Autism spectrum disorder (ASD)
  • Dementia
  • Phobia
  • Soft Skills
  • Tremor(s)

Outline:
 
  • What are Special Healthcare Needs Populations
  • Key Soft Skills for the Medical Assistant
    • Communication
      • Verbal
      • Non-verbal
      • Active listening
      • Simple language
    • Empathy and compassion
    • Patience
    • Attention to detail
    • Flexibility/ adaptability
    • Problem solving
      • Creativity
  • Special Healthcare needs populations
    • Pediatric patients
      • Capillary puncture
      • Venipuncture
      • Challenges Accommodations
    • Elderly patients
      • Vein access or procedure risks
      • Mental or physical health challenges
      • Accommodations
      • Scenario
    • Intellectual or Developmental Disabilities
      • ASD background
      • Accommodations
    • Patients with Bleeding Disorders
      • Hemophilia
      • Von Willebrands Disease
      • Thrombocytopenia
      • Challenges
      • Accommodations
      • Scenario
    • Patients with Chronic Illnesses
      • Infection risk
      • Accommodations
    • Patients with Mental health Conditions or Phobias
      • Trypanophobia
      • Anxiety
      • Accommodations
      • Scenario
    • Patients Taking Blood Thinners
      • Anticoagulants
      • Accommodations 
    • Obese Patients
      • Adipose tissue
      • Accommodations
      • Scenario
    • Patients with Vein Access Issues
      • Collapsing veins and scarring
      • Accommodations
      • Scenario
    • Patients with Communication Barriers
      • Language
      • Hearing impaired or deaf
      • How to use an interpreter
      •  Accommodations
      • Scenario
    • Patients with Movement Disorders
      • Tremors
      • Tourette Syndrome
      • Parkinson’s Disease
      • Challenges
      • Accommodations
  • Test Your Knowledge question and walk through
  • Test Your Knowledge question and walk through
  • Conclusion

Accreditation Numbers

  • 586-4205-26