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1 CE HOURAdministrative Skills

Trauma Informed Communications in Healthcare

Key Terms: 
  • Window of tolerance
  • Co-regulations
  • Hypervigilance
  • Dissociation
  • Reflective responding
  • Grounding techniques
  • Permission-based care
  • Predictability
  • Professional boundaries


 
Outline:
 
  • TIC Foundations
    • Defining trauma
    • Trauma responses
    • TIC
    • Responding to trauma in healthcare
    • Common triggers in Healthcare
    • Common communication barriers
  • Communication techniques
     
    • Verbal communication techniques 
      • Building emotional safety through communication 
      • Putting patient’s first
      • Respectful language
      • Explaining before acting
      • Offering choices
      • Language to avoid
      • Cultural responsiveness
      • Say this/not that
      • Scenario: verbal coms strategies for an overwhelmed patient

    • Non-verbal communication strategies 
      • Presence
      • Tone and delivery
      • Respecting personal space and boundaries
      • Environment
      • Window of tolerance and co-regulation
      • Approaching
      • Room positioning and exit awareness
      • Do this/not that
      • Scenario: non-verbal coms strategies for body language discomfort
    • Active Listening and Reflective Responding Communication Strategies
      • Active listening
      • Reflective responses
        • Advanced Reflective responses
        • Empathy
        • Validation
      • Do this/ not that
      • Scenario: active listening and reflective responding to a distressed patient
  • Emotional regulation and de-escalation techniques 
    • Early acknowledgment 
    • Grounding techniques
    • Recognizing signs of distress
    • Responding to dissociation
    • Do this/ not that
    • Scenarios: de-escalation of needle-phobic patient
  • Empowerment, Collaboration and Boundaries
    • Choice
    • Transparency
    • Compassion with structure
    • Team communication and documentation
    • Do this/ not that
  • Conclusion

Accreditation Numbers

  • 586-4215-26